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Billing & Subscriptions

Manage your institution's subscription, credits, and payments.

Overview​

The billing section allows you to manage subscriptions, purchase credits, view invoices, and track usage.

Billing Dashboard

Subscription Plans​

Available Plans​

Free Trial:

  • 30 days free
  • 100 questions
  • 50 students
  • Basic features

Basic Plan:

  • Up to 500 students
  • 5,000 questions
  • Standard features
  • Email support

Professional Plan:

  • Up to 2,000 students
  • Unlimited questions
  • Advanced features
  • Priority support

Enterprise Plan:

  • Unlimited students
  • Unlimited questions
  • All features
  • Dedicated support

Viewing Current Plan​

  1. Go to "Billing" → "Subscription"
  2. View current plan details
  3. Check renewal date
  4. See included features

Managing Subscription​

Upgrade Plan​

  1. Click "Upgrade"
  2. Select new plan
  3. Review pricing
  4. Confirm upgrade
  5. Payment processed

Downgrade Plan​

  1. Click "Change Plan"
  2. Select lower plan
  3. Review changes
  4. Effective next billing cycle

Cancel Subscription​

  1. Go to subscription settings
  2. Click "Cancel"
  3. Provide reason (optional)
  4. Confirm cancellation
  5. Access until period ends

Manage Subscription

Credits System​

What are Credits?​

Credits are used for:

  • AI question generation
  • Advanced analytics
  • Premium features
  • API usage

Checking Credit Balance​

View Credits:

  • Dashboard widget
  • Billing page
  • Usage reports
  • Low balance alerts

Purchasing Credits​

  1. Go to "Billing" → "Credits"
  2. Select credit package
  3. Add to cart
  4. Complete payment
  5. Credits added instantly

Credit Packages:

  • 1,000 credits - $10
  • 5,000 credits - $45
  • 10,000 credits - $80
  • Custom packages available

Purchase Credits

Credit Usage​

Track Usage:

  • Daily usage graph
  • Feature-wise breakdown
  • User-wise consumption
  • Historical data

Payment Methods​

Add Payment Method​

  1. Go to "Payment Methods"
  2. Click "Add Method"
  3. Enter card details
  4. Save securely

Supported Methods:

  • Credit/Debit cards
  • Net banking
  • UPI
  • Wallets

Set Default Method​

  1. View payment methods
  2. Click "Set as Default"
  3. Used for auto-renewal

Remove Payment Method​

  1. Select method
  2. Click "Remove"
  3. Confirm removal

Payment Methods

Invoices​

View Invoices​

Invoice List:

  • All past invoices
  • Payment status
  • Amount and date
  • Download options

Download Invoice​

  1. Go to "Invoices"
  2. Find invoice
  3. Click "Download PDF"
  4. Save or print

Invoice Details​

Each Invoice Shows:

  • Invoice number
  • Billing period
  • Items and costs
  • Tax breakdown
  • Payment method
  • Institution details

Usage Reports​

View Usage​

Track Consumption:

  • Students active
  • Exams conducted
  • Questions created
  • Credits used
  • Storage used

Usage Report

Usage Alerts​

Set Alerts:

  • Credit threshold
  • Storage limit
  • User limit
  • Custom alerts

Export Usage Data​

  1. Select date range
  2. Choose metrics
  3. Export format
  4. Download report

Billing Settings​

Billing Information​

Update Details:

  • Institution name
  • Billing address
  • Tax ID/GST number
  • Contact information

Auto-Renewal​

Configure:

  • Enable/disable auto-renewal
  • Set renewal date
  • Choose payment method
  • Email notifications

Billing Notifications​

Email Alerts:

  • Payment successful
  • Payment failed
  • Low credits
  • Renewal reminder
  • Invoice generated

Billing Settings

Cost Optimization​

Monitor Spending​

Track Costs:

  • Monthly spending
  • Feature-wise costs
  • Trends over time
  • Budget vs actual

Optimize Usage​

Reduce Costs:

  • Deactivate inactive users
  • Use manual questions
  • Optimize AI usage
  • Choose right plan

Budget Planning​

Plan Ahead:

  • Estimate needs
  • Set budgets
  • Monitor regularly
  • Adjust as needed

Payment Issues​

Failed Payment​

If Payment Fails:

  1. Check card details
  2. Verify sufficient balance
  3. Try different method
  4. Contact bank
  5. Retry payment

Disputed Charges​

Report Issues:

  1. Go to invoice
  2. Click "Dispute"
  3. Provide details
  4. Support reviews
  5. Resolution within 5 days

Refund Requests​

Request Refund:

  1. Contact support
  2. Provide reason
  3. Submit request
  4. Processed within 7-10 days

Enterprise Billing​

Custom Pricing​

For Large Institutions:

  • Volume discounts
  • Custom packages
  • Flexible payment terms
  • Dedicated account manager

Purchase Orders​

PO Support:

  • Upload PO
  • Net payment terms
  • Invoice on demand
  • Custom billing cycle

Multi-Institution​

Manage Multiple:

  • Consolidated billing
  • Separate tracking
  • Group discounts
  • Centralized management

Tax & Compliance​

Tax Information​

Tax Handling:

  • GST/VAT included
  • Tax exemption support
  • Tax invoices
  • Compliance reports

Financial Reports​

For Accounting:

  • Expense reports
  • Tax summaries
  • Audit trails
  • Custom reports

Support​

Billing Support​

Get Help:

Common Questions​

FAQ:

  • When am I charged?
  • How to change plan?
  • Refund policy
  • Credit expiry

Next Steps​

Need Help?​